PrestaShop live chat - customer contact and discounts
A customer often needs one quick answer: does the product fit, when will it ship, or can they get a better price. If they have to look for an email address or wait until the next day, the purchase decision can vanish along with the open tab.
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AJIT Chat is a live chat that runs directly in your store, but its second layer is just as important: a marketing campaign engine that can start a conversation or issue a discount code based on the visitor's actual behavior.
Key module features
- pre-chat form with configurable fields
- threads and attachments
- conversation ratings
- operator panel in the Back Office
- reply templates
- e-mail reply to offline visitors
- AND/OR campaign builder
- time on page, product, cart, exit intent and chat opening
- automatic CartRule per guest
- code limits per day / IP / shop
- clickable discount code chip
- teaser bubbles and message preview
- GDPR: export/erase and retention
- KPI statistics
Live chat with an operator panel
The pre-chat form can collect configurable data such as name, e-mail or phone number. Conversations run in threads and support attachments with a built-in lightbox as well as ratings. The operator replies from the Back Office, using reply templates among other tools. When the guest is offline, the reply can be sent by e-mail.
Campaigns based on AND/OR conditions
The campaign builder works with facts about visitor behavior: time on page, the product being viewed, the cart, exit intent and chat opening. Conditions can be combined logically so the message appears only at the right moment.
Automatic individual discount codes
A campaign can create a CartRule for a specific guest. Codes are time-limited and can have daily limits, per-IP and per-shop limits, plus separate test IPs. In the thread the discount appears as a clickable chip that can be copied.
Teasers and automatic replies
Teaser bubbles and a message preview can be shown above the chat icon. A thread greeting, an instant auto-reply and clickable links are available.
GDPR and statistics
The module supports batch data export and erasure, CRON-based retention and KPI statistics. Marketing conversations can be filtered out so they do not inflate core support metrics.
Who is this module for?
This module is for stores that want to combine regular live support with sales automation without adding a separate campaign system and an external subscription-based chat.
FAQ
Can the operator reply to a customer who has left the store?
If the customer provided an e-mail address, the module can send the reply by e-mail while the guest is offline.
Can a campaign react to the intent to leave the page?
Yes. Exit intent is one of the facts supported in the condition builder.
Is the discount code shared by everyone?
A campaign can create a CartRule per guest, with a validity period and limits.
Does the module have GDPR features?
Yes. It supports batch data export/erasure and retention performed via CRON.
What can you configure in the module panel?
Enabling the chat
- Enabling and theme position
- You choose the hook that inserts the widget. Automatic mode uses the first supported theme position.
- Name, e-mail and phone fields
- You set the scope of data collected at the start of a conversation. A hidden or missing e-mail limits forwarding replies by mail and recognizing the customer.
02 / Operator availability
Operator availability
- Online mode and working hours
- Online status can depend on an open operator panel, a manual status or a schedule. The hours are used in schedule mode.
- Holiday from–to and message
- The holiday range forces offline status, even with a different online mode. A custom message replaces the standard absence text.
- New conversation notification
- The switch triggers an e-mail to the specified recipient; an empty address falls back to the shop e-mail.
03 / Appearance and privacy
Appearance and privacy
- Corner, anchor and offsets
- You choose the side of the screen, top or bottom reference, and separate horizontal and vertical offsets for desktop and mobile.
- Accent, greeting, offline and consent
- The color defines the widget highlights. The texts define the opening messages, absence and consent, and a CMS page provides the privacy policy.
- Attachments and system notifications
- You can allow images and set an MB limit. Separately, you decide whether the system notification shows customer data and content, which may be visible on a locked screen.
Automatic reply
- Delay and instant reply
- You set the waiting time for an operator or a reply after the first message. The text field holds the automatic message.
- Greeting in the conversation
- Adds text at the start of the thread on the customer side. It is not saved as a new message requiring an operator notification.
- E-mail request and reply forwarding
- You enable the address request when there is no reply, set its timing and wording, and enable sending replies by mail after the guest leaves the page.
05 / Invitations and housekeeping
Invitations and housekeeping
- Teaser and rotation
- You set the delay, scope, text, the list of rotating invitations and the interval. A separate switch allows the teaser for returning visitors with a closed thread.
- Message preview and tags
- The preview shows a snippet of the reply while the chat is collapsed. The tag list organizes conversations in the operator panel.
- Closing, retention and IP limit
- The idle time controls automatic closing, the number of days controls deleting old conversations via CRON, and the new-conversation limit protects against a flood of requests.
Discount campaigns
- Global switch and limits
- You enable code issuing and set limits for the whole shop and a single IP within a rolling 24-hour window. Test addresses bypass the limits and should be removed after testing.
- Visitors without a cart
- Once such visitors are allowed, a code tied to no account or cart may be created. Such a code can be passed on to someone else; this is a distinct promotion model.
- Campaign settings
- Name and activity keep the campaign organized. The trigger, waiting seconds and dates define when it acts; type, value and validity define the discount, and campaign limits restrict its issuing. Sound and a note round out the handling.
AI assistance
- Operator suggestions
- You enable the preparation of reply suggestions. The Anthropic key, model and prompt configure the provider; the operator reviews and sends the suggestion manually.
- First reply and customer disclosure
- A separate mode lets the AI reply automatically when no operator is available. You set the message disclosing the automatic reply; a static text serves as the fallback.
- Minimal context
- Limits the page, cart and customer data that is passed on, but the conversation content still goes to the AI provider. Enabling it does not mean no data is transmitted at all.
